Terms of Service

1. The service

cotiza.io is hosted software for preparing, sending and tracking property quotes. It includes project and inventory management, quote generation, client records, floor plans, and programmatic access for organisations whose plan includes it.

We may change, add or remove features over time. If we discontinue a feature you materially rely on, we will give you reasonable notice at the email address on your account.

2. Your account and your organisation

An account belongs to an organisation. The person who creates it becomes its administrator and can invite other members, assign roles, and remove access.

You are responsible for what happens under your organisation’s account, including the actions of the members you invite. Keep credentials confidential and tell us promptly if you believe an account has been compromised.

You must give accurate registration information and keep it current.

3. Trial and subscription

New organisations begin with a 14-day trial. A payment method is required to start it. There is no free tier: when the trial ends, the subscription begins on the plan you selected unless you cancel before then.

Plans are billed in advance, monthly or annually, at the prices shown when you subscribe. Subscriptions renew automatically for the same period until cancelled.

We may change prices. A change will not affect the period you have already paid for, and we will give at least 30 days’ notice before it applies to a renewal.

4. Plan limits

Each plan includes a defined number of projects and team members, and access to certain features. These limits are enforced by the service. When you reach one, you can upgrade or remove existing items.

The number of properties or units you manage within a project is not limited by any plan.

5. If a subscription lapses

If your trial ends without a subscription, or a subscription is cancelled or its payments ultimately fail, your organisation moves to read-only access.

Read-only means exactly that: your data remains in place and remains visible and exportable to you, but it cannot be modified and new records cannot be created. Quotes already shared with your clients through a public link continue to work.

A failed payment alone does not cut off access. We keep the account active while the payment provider retries, and notify you inside the application.

6. Cancellation and refunds

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then.

Payments already made are non-refundable except where required by law, or where we have failed to provide the service in a way we agree warrants a refund.

7. Your data

You keep all rights to the content you put into the service: your projects, properties, quotes, client records, images and documents. We do not claim ownership of it.

We process that content to operate the service for you, and for no other purpose. We do not sell it, and we do not use it to train machine-learning models.

Much of what you enter concerns other people — your clients. As between us, you are responsible for having the right to provide that information and for how you use the service in relation to those people. Our handling of it is described in the Privacy Policy.

You can export your data at any time while your account exists, including in read-only state.

8. Acceptable use

You agree not to:

• use the service to send unsolicited bulk messages, or to market to people who have not agreed to hear from you;
• upload content that is unlawful, infringing, or that you have no right to share;
• attempt to access another organisation’s data, or probe, scan or test the security of the service except with our written permission;
• interfere with the service’s operation, or circumvent plan limits, rate limits or access controls;
• resell or provide the service to third parties as if it were your own, unless we have agreed to it in writing.

9. Availability

We work to keep the service available and to fix problems promptly, but we do not commit to a specific uptime level under these terms. Maintenance, third-party outages and factors outside our control can interrupt it.

If you need a contractual service level, contact us and we can discuss it separately.

10. Suspension and termination

We may suspend or terminate access if you materially breach these terms, if your use puts the service or other customers at risk, or if we are required to by law. Where circumstances allow, we will contact you first and give you a chance to resolve it.

You may stop using the service at any time. On termination, we will make your data available for export for a reasonable period before deleting it, unless we are required to retain it.

11. Our intellectual property

The service itself — the software, design, documentation and brand — belongs to us and our licensors. These terms give you a limited, non-exclusive, non-transferable right to use it while your subscription is active, and nothing more.

If you send us feedback or suggestions, we may use them without obligation to you.

12. Disclaimers

The service is provided "as is". To the extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

cotiza.io helps you prepare and present commercial documents. It is not legal, tax, accounting or financial advice, and a quote produced with it is your document, prepared under your judgement and your responsibility.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data, even if advised such damages were possible.

Our total liability arising out of or relating to the service is limited to the amounts you paid us for it in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or wilful misconduct.

14. Changes to these terms

We may update these terms. If a change is material we will give notice at the email address on your account, or in the application, before it takes effect. Continuing to use the service after that means you accept the updated terms.

The effective date at the top of this page always reflects the current version.

15. Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Mandatory consumer-protection rights available to you where you live are not affected.

16. Contact

Questions about these terms: legal@cotiza.io.